shipping & Returns

 

shipping:

Order processing time is 2-5 business days, unless otherwise notified. Orders are shipped using the United States Postal Service (USPS) Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If product is out of stock please allow 7-10 business days for products to be processed and shipped out. When shipped, you will receive an email containing your order tracking information.

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.

replacement items:

If an item arrives damaged, please let us know within seven days, and we will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.

returns:

All sales are final unless an error occurred on the half of The UnRefinery Co.

Due to the nature of The UnRefinery Co. products, we are unable to accept returned products.  If there’s an issue with your order or you are not satisfied, we will happily work with you to find a solution.

Product information:

Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products containing essential oils. 

If you have any issues, questions or concerns about your order, please email us at contact@theunrefineryco.com